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SAXX.CA Help Centre

Promotions, offers, and discount codes cannot be combined. Please use only one coupon code, choosing the one you prefer or that provides the best value.&#xA0;<h2 id="what-if-i-have-a-discount-code-that-expires-soon">What If I Have a Discount Code That Expires Soon?</h2>If you have a discount code that is expiring soon, we recommend using it before a sitewide sale begins or after it ends. Promotional codes cannot be extended past their original expiration date.

Promotions, offers, and discount codes cannot be combined. Please use only one coupon code, choosing the one you prefer or that provides the best value. If you have a discount code that is expiring soon, we recommend using it before a sitewide sale b

Can I use a discount code during a sale?

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How do I track my order?

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My Tracking Shows “Delivered,” but I Haven’t Received My Package—What Should I Do?

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Can I change or cancel my order once placed?

What do I do if my SAXX is defective or damaged in any way?

First Order Discount Code

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I mistakenly ordered the wrong item, what should I do?

Where do SAXX products ship from?

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Canada Post Strike

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Canada Post - What you need to know

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Returns during Canada Post Strike

Returns

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Do the Hanky Panky collaboration sets come in different sizes for boxers and thongs?

Prints for Briefs and Trunks

How do I pick the right size?

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What are your different underwear options?

How do I know what size to buy?

What fabric does SAXX use?

What are the inseam lengths of each style?

Discontinued SAXX Styles & What to Try Instead

Annual Report on fighting against forced labour and child labour in supply chain.

Fit & Product

Rewards program

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Interac e-Transfer® FAQ

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Can I use multiple discount codes on one order?

What currency is your pricing in?

What are SAXX sale terms and conditions?

What sales and duty taxes am I subject to when purchasing in Canada?

What is the SAXX Sales tax or goods and services tax number in Canada?

How do I use my gift card?

What are Shop Pay Installments and how do they work?

Why is my installment payment with Shop Pay being rejected?

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Redirecting an Order/Address Updates

International Shipping Outside Canada, the U.S., and Europe

International Orders

What is Buy with Prime and how does it work?

How do I make a purchase using my Prime benefits on saxxunderwear.com?

Is this really the same delivery experience I’m familiar with as a Prime member?

Where can I check the status of my order?

How do I cancel a Buy with Prime order?

Who do I contact for issues or questions for my order?

Do I have to be a Prime member to use Buy with Prime?

How do I initiate a return for Buy with Prime purchases?

How long does it take for me to get a refund for a canceled order?

Can I use Amazon gift cards, promotional discounts offered by saxxunderwear.com, or points when I use Buy with Prime?

Can I make Buy with Prime purchases if I’m not in the US?

Can I set up subscriptions using Buy with Prime?

What happens if my order is late?

What payment methods does Buy with Prime accept?

Are Buy with Prime products eligible for the loyalty program free shipping threshold?

Can I use a discount code during a sale?Updated a month ago

What If I Have a Discount Code That Expires Soon?