Have a question or need further assistance? Please send us a message and we'll get back to you as soon as possible.

Monday – Friday: 
9:00 AM – 8:00 PM ET
6:00 AM – 5:00 PM PT

Terms & Conditions

Privacy Notice

Submit a Return

Underwear

Swim

Tops

Packs

Bottoms

SAXX.CA Help Centre

<p>Visa, Visa Debit, Mastercard, American Express, Shop Pay, PayPal, ShopPay, Google Pay, Interac e-Transfer&#xAE; (Canada Only), and Apple Pay.</p>

Visa, Visa Debit, Mastercard, American Express, Shop Pay, PayPal, ShopPay, Google Pay, Interac e-Transfer® (Canada Only), and Apple Pay.

What are your payment methods?

Payments

What are your shipping fees?

Do you ship internationally?

What is the processing time of each order?

How do I track my order?

How do I know when my order has shipped?

My Tracking Shows “Delivered,” but I Haven’t Received My Package—What Should I Do?

Can I change my shipping address?

Can I change or cancel my order once placed?

What do I do if my SAXX is defective or damaged in any way?

First Order Discount Code

My order received an incorrect item, what should I do?

I mistakenly ordered the wrong item, what should I do?

Where do SAXX products ship from?

Orders & Shipping

Canada Post Strike

Orders Currently in Transit with Canada Post

Canada Post Strike FAQ

Canada Post - What you need to know

What is your First Pair Guarantee?

What is your return policy?

Holiday Returns

Gift Returns

How do I start a return?

Return Shipping Costs

What is your warranty policy?

What are your Terms and Conditions?

Returns during Canada Post Strike

Returns

Holiday Gifting

Do the Hanky Panky collaboration sets come in different sizes for boxers and thongs?

Prints for Briefs and Trunks

How do I pick the right size?

How do I care for my SAXX product?

What are your different underwear options?

How do I know what size to buy?

What fabric does SAXX use?

What are the inseam lengths of each style?

Discontinued SAXX Styles & What to Try Instead

Annual Report on fighting against forced labour and child labour in supply chain.

Fit & Product

Rewards program

Account & Rewards

Interac e-Transfer® FAQ

Why can’t I pay using Shop Pay?

Can I use multiple discount codes on one order?

Can I use a discount code during a sale?

What currency is your pricing in?

What are SAXX sale terms and conditions?

What sales and duty taxes am I subject to when purchasing in Canada?

What is the SAXX Sales tax or goods and services tax number in Canada?

How do I use my gift card?

What are Shop Pay Installments and how do they work?

Why is my installment payment with Shop Pay being rejected?

Coupon Codes

Taxes & Duties

Shipping Restrictions

Shipping to P.O. Boxes

Shipping Options and Lead Times

Order Tracking Information

Account Access & Order History

Rewards Program

Damaged/Refused Shipments

Redirecting an Order/Address Updates

International Shipping Outside Canada, the U.S., and Europe

International Orders

What is Buy with Prime and how does it work?

How do I make a purchase using my Prime benefits on saxxunderwear.com?

Is this really the same delivery experience I’m familiar with as a Prime member?

Where can I check the status of my order?

How do I cancel a Buy with Prime order?

Who do I contact for issues or questions for my order?

Do I have to be a Prime member to use Buy with Prime?

How do I initiate a return for Buy with Prime purchases?

How long does it take for me to get a refund for a canceled order?

Can I use Amazon gift cards, promotional discounts offered by saxxunderwear.com, or points when I use Buy with Prime?

Can I make Buy with Prime purchases if I’m not in the US?

Can I set up subscriptions using Buy with Prime?

What happens if my order is late?

What payment methods does Buy with Prime accept?

Are Buy with Prime products eligible for the loyalty program free shipping threshold?

What are your payment methods?Updated 5 months ago