<p>Monday - Friday&#xA0;<br>6am - 5pm Pacific Time&#xA0;<br>9am - 8pm Eastern Time<br><br>Email: <a href="mailto:info@saxxunderwear.com">info@saxxunderwear.com</a><br>Phone: 1-844-877-7299</p>

Contact us

Thank you for your interest in becoming a SAXX authorized retailer. Please email the following details to info@saxxunderwear.com, our team will then pass your information on to the Wholesale Sales team for your area to look into this further.

<p id="isPasted">Thank you for your interest in becoming a SAXX authorized retailer.&#xA0;</p><p>Please email the following details to <a href="mailto:info@saxxunderwear.com">info@saxxunderwear.com</a>, our team will then pass your information on to the Wholesale Sales team for your area to look into this further.</p><ul><li>Store/Company Name:</li><li>Store Type (IE Online, women&apos;s, sports, Men&apos;s etc.):</li><li>Store Photos:</li><li><span id="isPasted" style="background-color: transparent; font-size: 14px;">Buyer Name</span></li><li>Address</li><li>Buyer Tel # &amp; E-mail address</li></ul><p><br></p><p><br></p>

I'm interested in becoming a SAXX Authorized Retailer

If you would like to change the frequency of emails received, that's no problem. You can visit our Email Preferences Center (requires login):Canada/InternationalUnited StatesOtherwise, you may unsubscribe from our website email list by following the

<div data-block="true" data-editor="9shm7" data-offset-key="643q0-0-0" id="isPasted"><div data-offset-key="643q0-0-0"><span data-offset-key="643q0-0-0"><span data-text="true">If you would like to change the&#xA0;</span></span><span data-offset-key="643q0-0-1"><span data-text="true">frequency&#xA0;</span></span><span data-offset-key="643q0-0-2"><span data-text="true">of emails received, that&apos;s no problem. You can visit our Email Preferences Center (requires login):</span></span></div></div><div data-block="true" data-editor="9shm7" data-offset-key="4v1g2-0-0"><div data-offset-key="4v1g2-0-0"><a href="https://www.saxxunderwear.ca/pages/preferences" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="4v1g2-0-0"><span data-text="true">Canada/International</span></span></a></div></div><div data-block="true" data-editor="9shm7" data-offset-key="bks5t-0-0"><div data-offset-key="bks5t-0-0"><a href="https://www.saxxunderwear.com/pages/preferences" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="bks5t-0-0"><span data-text="true">United States</span></span></a></div></div><div data-block="true" data-editor="9shm7" data-offset-key="9hjsa-0-0"><div data-offset-key="9hjsa-0-0"><span data-offset-key="9hjsa-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="9shm7" data-offset-key="5shci-0-0"><div data-offset-key="5shci-0-0"><span data-offset-key="5shci-0-0"><span data-text="true">Otherwise, you may&#xA0;</span></span><span data-offset-key="5shci-0-1"><span data-text="true">unsubscribe&#xA0;</span></span><span data-offset-key="5shci-0-2"><span data-text="true">from our website email list by following the link below:</span></span></div></div><div data-block="true" data-editor="9shm7" data-offset-key="cr2ne-0-0"><div data-offset-key="cr2ne-0-0"><a href="http://manage.kmail-lists.com/subscriptions/unsubscribe?cy=Yuky3w" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="cr2ne-0-0"><span data-text="true">Canada/International</span></span></a></div></div><div data-block="true" data-editor="9shm7" data-offset-key="fmm7-0-0"><div data-offset-key="fmm7-0-0"><a href="https://manage.kmail-lists.com/subscriptions/unsubscribe?cy=SKwTRX" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank"><span data-offset-key="fmm7-0-0"><span data-text="true">United States</span></span></a></div></div><div data-block="true" data-editor="9shm7" data-offset-key="fcptm-0-0"><div data-offset-key="fcptm-0-0"><span data-offset-key="fcptm-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="9shm7" data-offset-key="1lqmr-0-0"><div data-offset-key="1lqmr-0-0"><span data-offset-key="1lqmr-0-0"><span data-text="true">If you get an error message when completing the unsubscribe link, please email <a href="mailto:info@saxxunderwear.com">info@saxxunderwear.com</a> the most recent email you received and we will investigate further. Please note, it may take 24-48 hours for these changes to take effect.</span></span></div></div><div data-block="true" data-editor="9shm7" data-offset-key="7qjuj-0-0"><div data-offset-key="7qjuj-0-0"><span data-offset-key="7qjuj-0-0"><br data-text="true"></span></div></div><div data-block="true" data-editor="9shm7" data-offset-key="829ml-0-0"><div data-offset-key="829ml-0-0"><span data-offset-key="829ml-0-0"><span data-text="true">Please be aware that if you have accepted cookies on our website you may be sent an abandoned cart&#xA0;</span></span><span data-offset-key="8uenq-0-0"><span data-text="true">email.&#xA0;</span></span><span data-offset-key="8uenq-0-0"><span data-text="true">To turn off cookies, you&apos;ll just need to go into your browser settings and make the desired changes.</span></span></div></div>

Changing Email Preferences

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Monday – Friday: 9:00 AM – 8:00 PM ET / 6:00 AM – 5:00 PM PT

Good Friday, Holiday Hours:
Friday, April 18: 9:00 AM – 6:00 PM ET / 6:00 AM – 3:00 PM PT

SAXX

Information about our team, stores and how to get in touch.

Company

Do you ship internationally?

What are your shipping rates?

What is the processing time of each order?

How do I know when my order has shipped?

How do I track my order?

My Tracking Shows “Delivered,” but I Haven’t Received My Package—What Should I Do?

Can I change my shipping address?

Can I change or cancel my order once placed?

I mistakenly ordered the wrong item, what should I do?

First Order Discount Code

What do I do if my SAXX is defective or damaged in any way?

My order received an incorrect item, what should I do?

Where do SAXX products ship from?

Orders & Shipping

What is your First Pair Guarantee?

What is your return policy?

How do I start a return?

Return Shipping Costs

What is your warranty policy?

What are your Terms and Conditions?

Returns

How do I pick the right size?

How do I care for my SAXX product?

What are your different underwear options?

How do I know what size to buy?

What fabric does SAXX use?

Prints for Briefs and Trunks

What are the inseam lengths of each style?

Discontinued SAXX Styles & What to Try Instead

Annual Report on fighting against forced labour and child labour in supply chain.

Fit and Product

Rewards program

Rewards

What are your payment methods?

What is Afterpay and how does it work?

Why can’t I pay using Afterpay?

Can I use multiple discount codes on one order?

Can I use a discount code during a sale?

What currency is your pricing in?

What are SAXX sale terms and conditions?

What sales and duty taxes am I subject to when purchasing in Canada?

What is the SAXX Sales tax or goods and services tax number in Canada?

How do I use my gift card?

What are Shop Pay Installments and how do they work?

Why is my installments payment with Shop Pay being rejected?

Payments

Taxes & Duties

Shipping Restrictions

Shipping to P.O. Boxes

Shipping Options and Lead Times

Order Tracking Information

Account Access & Order History

Loyalty Program

Damaged/Refused Shipments

Redirecting an Order/Address Updates

International Orders

What is Buy with Prime and how does it work?

How do I make a purchase using my Prime benefits on saxxunderwear.com?

Is this really the same delivery experience I’m familiar with as a Prime member?

Where can I check the status of my order?

How do I cancel a Buy with Prime order?

Who do I contact for issues or questions for my order?

Do I have to be a Prime member to use Buy with Prime?

How do I initiate a return for Buy with Prime purchases?

How long does it take for me to get a refund for a canceled order?

Can I use Amazon gift cards, promotional discounts offered by saxxunderwear.com, or points when I use Buy with Prime?

Can I make Buy with Prime purchases if I’m not in the US?

Can I set up subscriptions using Buy with Prime?

What happens if my order is late?

What payment methods does Buy with Prime accept?

Are Buy with Prime products eligible for the loyalty program free shipping threshold?

When do I receive a refund for a returned item?

Amazon Buy With Prime