Information about international orders, shipping and returns.
The Order Processing Times of international orders is the estimated time between the date an order was placed and when it will leave our warehouse. Our warehouse starts processing your order as soon as received Monday to Friday (we do not currently s
The prices on our website do not include taxes, duties or shipping. SAXX does not cover duties or taxes. Your country’s customs office may charge you import duties and taxes. The fees incurred for customs clearance are the sole responsibility of the
We ship to all countries except those listed below:. Israel, Italy, Libya, Somalia, Syria, and Yemen. Please note: This list may vary based on our global shipping partners, and international events that could hinder our ability to deliver our product
It is currently possible to ship to P.O. Boxes, APO/FPO, and deliver to apartments and condos with the exception of the countries listed under Shipping Restrictions.
Standard Shipping: $12.99 CAD, excluding taxes and duties.Standard shipping is not available to all countries. Please review the table below for the countries where the standard shipping option is available. International Air Parcel & Xpresspost Ship
Once an order has shipped, you will receive an email with a tracking number. You can use the link to track your parcel’s progress at the Canada Post website. If your country’s mail provider offers tracking on their website, you will be able to use th
If you cannot login to your account, or have any questions about your order history/account information, please reach out to [email protected] for support.
At this time, the SAXX Support Group is only available to customers located in Canada and the USA. It is not available to our International customers. For more information, please refer to the loyalty program FAQs.
In the unlikely event that your goods arrive in a damaged condition, please accept the delivery and contact [email protected] so we can create a solution. If you refuse your order or any part of it without authorization from us, you will be resp
We are not able to redirect orders or make address updates once the order has dispatched. Please make sure that the shipping address is correct before submitting your order.