My Tracking Shows “Delivered,” but I Haven’t Received My Package—What Should I Do?Updated 2 months ago
If your tracking information shows that your order has been delivered, but you haven’t received it, don’t worry—there are a few steps you can take to locate your package.
1. Check Common Delivery Locations
- Mailboxes & Parcel Lockers – USPS and Canada Post may deliver to your mailbox or a parcel locker.
- Nearby Delivery Areas – Look around your front door, porch, garage, or any other location where a package may have been safely placed.
2. Ask Around
- Household Members – Someone in your household may have accepted the package on your behalf.
- Neighbors – Occasionally, carriers may deliver to a nearby address by mistake.
3. Check for Proof of Delivery (ICS Shipments Only)
If your order was shipped with ICS, they provide a proof of delivery (POD) photo that shows exactly where your package was left. Here’s how to access it:
- Visit the ICS Tracking Website
- Enter your tracking number
- Click "Request POD"
- Verify with your postal code to view the proof of delivery photo
4. Contact the Carrier
- Local Carrier’s Office – In some cases, a package may be held at a local carrier facility if the recipient wasn’t available at the time of delivery.
5. Verify Your Shipping Address
Double-check the shipping address on your order confirmation to ensure it matches your current address.
If you’ve completed these steps and still can’t locate your package, please email us at [email protected] with your order number, confirmed shipping address, and answers to the following:
✔ Have you checked your mailbox?
✔ Have you checked your delivery surroundings thoroughly?
✔ Have you checked with household members?
✔ Have you checked with neighbors?
✔ Have you verified the shipping address on the order?
If you're still unable to locate your package or need further assistance, don’t hesitate to reach out. We’ll be happy to look into this for you!