Do you ship internationally?
SAXX ships to Canada, United States and internationally from Canada (with some restrictions). Click here for a guide to international services.
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Orders & Shipping
Information about shipping, delivery and ordering from us.
What are your shipping rates?
Canada:. Standard* - $6.00 CDN (5-7 business days)Express - $15.00 CDN (2-3 business days). *Free Standard Shipping on orders over $100.00 CDN. You are also eligible for free shipping if you choose to become a member. See Rewards page to learn more.
What is the processing time of each order?
Please allow at least 2-3 business days for your order to be processed before it is shipped. Once your order is processed, please allow the following business days for transit:. Standard: 5-7 business days. Express: 2-3 business days. Standard & Expr
How do I know when my order has shipped?
An email will be sent to you once your order has shipped and will include your tracking number. Visit our Track Order page to review the status of your shipment. Please note, the package may not be trackable until the shipment has been picked up and
How do I track my order?
Tracking your order is quick and easy!. Once your order is placed, you’ll receive an order confirmation email with your order details. Please note that it can take up to 2 business days for your order to ship. When your order ships, we’ll send a ship
My Tracking Shows “Delivered,” but I Haven’t Received My Package—What Should I Do?
If your tracking information shows that your order has been delivered, but you haven’t received it, don’t worry—there are a few steps you can take to locate your package. If your order was shipped with ICS, they provide a proof of delivery (POD) phot
Can I change my shipping address?
As we aim to ship your order as quickly as possible, we regret that it is not possible for us to handle change or cancel requests once an order has been submitted. Please ensure that you have verified your order details prior to submission, especiall
Can I change or cancel my order once placed?
As we aim to ship your order as quickly as possible, we regret that it is not possible for us to handle change or cancel requests once an order has been submitted. Please ensure that you have verified your order details prior to submission, especiall
I mistakenly ordered the wrong item, what should I do?
We regret that it is not possible for us to handle change or cancel requests once an order has been submitted. Please ensure that you have verified your order details prior to submission.
First Order Discount Code
Please sign up for our Newsletter and SMS for 15% off your first order.CanadaUSACode not valid during Black Friday or Cyber Monday sales.Offer valid for customers in North America only.
What do I do if my SAXX is defective or damaged in any way?
Please email [email protected] so we can help you out, and remember to include a photo and description of the full item(s) laid out with something marking the area of damage.
My order received an incorrect item, what should I do?
If the contents of an order that you received does not match the items that you ordered, or if your order is incomplete, please contact our customer service team within 48 hours of receipt on 1-844-877-7299 (English & French language services availab
Where do SAXX products ship from?
All of our products ship from within North America.
Do you ship internationally?
SAXX ships to Canada, United States and internationally from Canada (with some restrictions). Click here for a guide to international services.