What is your return policy?Updated 3 months ago
We want you to love your SAXX gear! If you’re not satisfied, here’s what you need to know about returning your purchase:
Eligibility for Returns
- Returns are only available for products purchased directly from the SAXX website.
- Returns can be made within thirty (30) calendar days of purchase
- Items must be unworn, unwashed, with hang tags attached (if applicable), and in the original packaging.
- Products marked FINAL SALE are not eligible for returns.
Refund Details:
- Accepted returns will be refunded to your original payment method.
- Please note that shipping costs, duties, import taxes, and other fees from your original purchase are non-refundable
- We do not offer exchanges at this time.
Return Shipping Fees:
- SAXX Reward members: return shipping is FREE!
- Non-members: A $9.99 return shipping fee (plus tax, where applicable) will be deducted from your refund for U.S and Canadian Returns
- International Returns: customers are responsible for all return shipping costs, including duties, import taxes, and any other associated fees.
To learn more about our Rewards program or sign up click HERE.
First Pair Guarantee
Trying SAXX underwear for the first time? We've got you covered with our First Pair Guarantee.
Please see Terms & Conditions for full details.
Retail Purchases:
If you purchased SAXX products from an authorized SAXX retailer, please check with that retailer for their specific return policy.
Start Your Return
Ready to begin? Select the appropriate link below and follow the simple steps: