Information about our returns policy, and how to start a return.
SAXX provides a comfort guarantee on your first purchase of underwear only. If you are not satisfied with your product for any reason, we will make it right. After 30 days from purchase, this policy no longer applies. The First Pair Guarantee applie
We want you to love your SAXX gear! If you’re not satisfied, here’s what you need to know about returning your purchase:. Eligibility for Returns. Refund Details:. Return Shipping Fees:. To learn more about our Rewards program or sign up click HERE.
For SAXX products purchased through a SAXX authorized retailer, please refer to the return policy for that specific retailer.
SAXX Reward members: Return shipping is FREE!. Non-Members: A $9.99 return shipping fee (plus tax, where applicable) will be deducted from your refund. International: Customers are responsible for all shipping costs, duties, import taxes, and any ass
SAXX offers a one-year warranty on products purchased directly from SAXX or from a SAXX authorized retailer within one year of purchase. If your warranty claim is accepted, we'll share next steps with you. Please see Terms & Conditions for full detai
Thank you for reaching out. For further assistance, please email us at [email protected] with your order number and a brief summary of the issue. Our team will review your request and do our best to assist you promptly. Please see our full polic